hatterrall.co.uk · Hatterrall Lettings Limited · Mr & Mrs Griffiths
| Key things to know at a glance | |
| 📅 Deposit | 1/3 of total cost due at booking. Balance due 9 weeks before arrival. |
| ❌ Cancellations | Refunds reduce the closer to your arrival date. No refund within 21 days. |
| 🏠 Check-in / out | Arrival and departure times as stated in your booking confirmation. |
| 🐾 Pets | Allowed at selected properties only — please check before booking. |
| 🚭 No smoking | Smoking is not permitted inside any property. |
| 📋 Confirmation | Online bookings are provisional until confirmed by us in writing. |
| This summary is for convenience only. The full terms below are legally binding. | |
By making a booking with us you confirm that you, and everyone in your party, have read, understood, and agreed to these terms. Please pay particular attention to Section 11 (Liability). These terms apply to all bookings made on or after 4th May 2026.
Definitions
Throughout these terms: “we / us / our” means Hatterrall Lettings Limited (company number 17102564) and Mr and Mrs Griffiths, trading together as Hatterrall; “you / your” means the lead person making the booking; “your party” means all guests travelling with you; “your property” means the specific Hatterrall property you have booked (we offer several properties — Hatterrall Farmhouse, Hatterrall Barn, and Tri Afon Cottage); and “the website” means hatterrall.co.uk.
1. Contract & Booking
Your contract to occupy your property is with us. Bookings cannot be accepted from anyone under 18 years of age.
Our properties are not party houses. Group bookings (including stag and hen dos) may require our prior agreement and a security deposit.
No booking is valid until we confirm it to you in writing (including by email).
Online bookings are provisional only until confirmed by us. We will email you to accept or decline your request. A binding contract exists only when we send a written confirmation. If we decline, any payment taken will be refunded in full.
Once confirmed, bookings cannot be changed unless we agree to do so. We may charge for agreed changes.
2. Deposits & Payments
- Booking more than 9 weeks ahead: pay a deposit of 1/3 of the total cost now; the balance is due 9 weeks before arrival.
- Booking within 9 weeks of arrival: full payment is required at the time of booking.
- Late payment: if any payment is more than 7 days overdue we may cancel your booking and re-let your property, with no refund due.
- The deposit is non-refundable unless we are unable to make your property available (see Section 3).
3. If We Cannot Make Your Property Available
If we are unable to make your property available, we will do our best to find you suitable alternative accommodation, or refund all amounts you have paid. We will not be liable for any compensation or additional expenses.
4. Cancellations by You
If you cancel, any refund depends on how much notice you give us before your arrival date:
| Notice given before arrival | Refund due |
| 21 days or less | No refund |
| 22–35 days | 10% of total accommodation cost |
| 36–49 days | 20% of total accommodation cost |
| 50–63 days | 40% of total accommodation cost |
| More than 63 days | Balance waived; deposit not refunded. If paid in full, 2/3 of total cost refunded. |
The deposit is non-refundable in all circumstances when you cancel, unless Section 3 applies. Refunds will be returned within 10 working days of cancellation.
If your booking was taken with a reduced deposit and you cancel, you may be required to pay the difference between the reduced deposit and our standard 1/3 deposit within 10 days.
5. Your Responsibilities
You are responsible for yourself and everyone in your party. You must all:
- Treat your property with care and leave it in the same state of repair and cleanliness as you found it.
- Report and pay for any damage or breakages (fair wear and tear excepted).
- Not smoke inside your property.
- Not exceed the maximum number of guests or pets permitted.
- Comply with all applicable laws, local guidance, and any property-specific house rules provided to you.
- Arrive no earlier and depart no later than the times stated in your booking confirmation.
- Treat us, our team, neighbours, and the local community with respect. Abusive, violent, or harassing behaviour will not be tolerated.
- Lock all windows and doors whenever leaving your property unattended.
We may charge a reasonable fee where these responsibilities are not met. In serious cases, we may ask your party to leave early with no refund.
6. Our Responsibilities
We will ensure that:
- Your property is clean and ready by your stated arrival time.
- You are given clear instructions for accessing your property.
- We (or a nominated contact) are reachable at reasonable times during your stay.
- Your property complies with all applicable health and safety regulations.
- Adequate liability insurance is in place for your stay.
- You and your party have exclusive use of your property for the duration of your stay (though we may need access in exceptional circumstances).
- We treat you and your party with courtesy and respect at all times.
7. Pets
- Pets are only permitted at properties where this is expressly allowed — please check before booking.
- Registered assistance dogs are welcome at all properties. Please notify us in advance and provide evidence of registration.
- Bringing unauthorised pets may result in cancellation of your stay without compensation, or an additional charge.
8. Property Descriptions & Accuracy
We work hard to ensure our website and brochure are accurate. However, facilities may occasionally change for reasons outside our control, and minor differences between photos or descriptions and the actual property you have booked may occur.
If any particular feature or facility is important to you, please confirm it with us before booking. We reserve the right to correct errors (including pricing errors) within 5 business days of your booking.
9. Complaints
If something is not right, please tell us as soon as possible — ideally during your stay, so we have the chance to put it right. You can reach us by email or phone (details in your booking confirmation).
- We will acknowledge your complaint within 48 hours.
- We aim to provide a full response within 10 working days.
- Complaints made after your stay are still welcome and will be investigated fairly.
If you remain unhappy after our response, you can contact Citizens Advice or your local Trading Standards service for further guidance.
10. Your Data & Privacy
Our full Privacy Policy explains how we handle your data. In summary:
- We collect your name, contact details, and payment information solely to manage your booking and comply with our legal obligations.
- Our lawful basis is contract performance (Article 6(1)(b) UK GDPR) and legal obligation (Article 6(1)(c) UK GDPR).
- We will not sell or share your data with third parties, except where needed to fulfil your booking (e.g. a key-holder) or required by law.
- We retain your data for up to 6 years after your stay to meet our tax and legal obligations.
- You have the right to access, correct, or delete your data, and to complain to the ICO (ico.org.uk) if you believe your data has been mishandled.
We may introduce you to third-party services as part of your booking. Any contract with those providers is between you and them — we are not acting as their agent.
11. Liability — Please Read Carefully
Your booking is for holiday accommodation only (as defined in the Housing Act 1988, Schedule 1, paragraph 9). It does not create a tenancy, and no statutory periodic tenancy will arise when it ends.
There is no cooling-off period for holiday accommodation bookings under the Consumer Contracts Regulations 2013. For more information, see Citizens Advice: when you don’t get 14 days to cancel.
We do not accept liability for personal injury, death, loss of property, or other matters beyond our control. Our liability is limited to losses that were a foreseeable consequence of a failure to comply with these terms.
Nothing in these terms limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Hatterrall Lettings Limited · hatterrall.co.uk · Mr & Mrs Griffiths · Version: 4th May 2026